BOOKING CONDITIONS

The binding contract is between the Guest and Chelmsford Serviced Apartments (“the Company”) and is subject to the following Booking Conditions:

1. General:
   A binding contract between each and every adult member of the party (jointly “the Guest”) and the Company is created by the signature of the Guest on the Booking Form. If there is more than one guest the obligations which they undertake can be enforced against them all jointly or against each individually.
2. Payment:
   1. Your booking is only confirmed when your confirmation has been despatched to you after receipt of the signed Booking Form with appropriate credit card details. The Full Payment must be paid no later than the date of arrival before occupying the Apartment. Failure to do so will constitute cancellation of the booking by the Guest.
   2. The Company reserves the right to charge on the Guest’s credit card for any loss sustained by the Company, damage, laundry, telephone bills, satellite charges or other expenses incurred by the Guest and not paid for prior to, on or after the date of departure.
3. Cancellation or Alterations by the Guest:
1. Any cancellation by the Guest for whatever reason must be made in writing, by fax or by email to the Company at the address stated at the top of the Booking Form. If cancellation takes place within the notice time specified 72 hours on a booking confirmation, no cancellation charges will be levied. If no required notice is given refund will only be processed for any period the apartment is re-let.
2. Prior to payment of the Full Payment where it is possible to accommodate changes to the booking at the Guest’s request the Company will reserve the right to charge an administration fee and a revised confirmation will be issued.
3. Where the Guest has paid the Full Payment requests for any subsequent changes to the booking at the Guest’s request cannot be considered. Should the Guest then wish to cancel the booking condition 3.2 above will apply.
4. Restriction
   The Company is entitled to ask the Guest to leave the Apartment without refund of monies paid if in the reasonable opinion of the Company the behaviour of the Guest or any other occupant of the Apartment is unacceptable.  In addition no illegal or immoral activity shall take place in the Apartment.  There shall be no interference with the construction or arrangement of the Apartment or of the furniture and no radio, television, record player, cassette or musical instrument shall be played in such manner as to be audible outside the Apartment at any time.
5. Limitation of Liabilities
   Where loss, damage or injury arises from breach of contract, negligence, misrepresentation or otherwise neither the Company nor its employees or agents shall be under any liability to the Guest or the third parties for any loss or damage or injury howsoever arising.  The Company shall in addition be under no liability whatsoever for any loss, damage or injury sustained by the Guest caused by any other occupant of the building.
6. Brochure Information
   The information contained in the Company’s Brochure and any other printed material handed or to be handed to the Guest is believed to be accurate.  Whilst the Company takes all reasonable steps to ensure the accurate re-production of the same it cannot accept responsibility for errors contained in the Brochure or such other printed material.
7. Alterations or Cancellation by the Company
   In the unlikely event (and where the Guest is not in breach of the Booking Conditions) it is necessary for the Company to cancel the Booking, the Company will refund in full all monies paid and be under no other liability whatsoever.
8. Number of Persons Using the Apartment
   The number of persons using the Apartment must not exceed the maximum number (of adults & children) stated on the Booking Form.  The Company is entitled to ask the Guest to leave if this condition is broken and this will be treated as a cancellation by the Guest and Condition 3.2 herein will apply together with retention of any payment made for the time the Apartment has been occupied by the Guest.
9. Bookings
   The Company reserves the right to vary the accommodation reserved subject to the alternative accommodation being in the reasonable opinion of the Company of an equivalent standard or higher standard than that reserved. The alternative accommodation may be in a different but similar location.
10. Pets
    Pets are not permitted.
11. Arrival and Departure
1. Unless otherwise stated on the Booking Form the normal time of occupation is after 2.00 p.m. on the date of arrival and the accommodation must be vacated by 10.00 a.m. on the date of departure.
2. The Guest must make contact with the Company no later than 48 hours before the date of arrival to finalise all arrival details.
3. The Company cannot accept liability for any claim arising out of delayed arrival to the Apartment or cancellation of the booking by the Guest due to adverse weather conditions which prevents travel to the accommodation temporarily or at all.
4. The Housekeeper employed by the Company is available only between 9.00 a.m. and 5.00 p.m. Monday to Friday excluding bank holidays. Outside these hours suitable arrangements need to be made by the Guest with the Company for the safe collection of the key to the Apartment and it is the Guest’s responsibility to make these arrangements.  The airport pickup service is strongly recommended for arrivals outside of these hours, weekends and bank holidays as the office is closed. On bank holidays the pickup service imposes an additional charge and you should check all charges in advance. Should your flight or baggage be delayed please note that excess charges may be applied. If the pickup service has been ordered and you fail to meet the driver at the airport, then you will be charged for the full cost of the transfer, including parking and waiting time.
12. Guest’s Responsibilities
1. The Guest must keep the Apartment and all the furniture, fittings and effects in or on the same in the same condition as at the start of the booking and must leave the Apartment in the same state of cleanliness and general order in which it was found. The Company will be entitled to make an additional charge to the Guest if extra cleaning is made necessary as a result of the Guest’ failing to comply with this condition.
2. The Guest will be responsible for all damage to the Apartment or its contents during occupation and is also responsible for paying appropriate compensation to the Company if due to such damage the Apartment cannot immediately be occupied.
3. Where the Guest abuses the Apartment and/or displays rude or offensive behaviour towards the Company or other occupants of the building the Company will be entitled to terminate the booking and no refund will be due.
4. A Guest is provided with two sets of keys at the beginning of their stay. If two sets are not returned the Company reserves the right to charge a £50.00 fee for each set of keys missing. The Guest shall not make any duplicate sets of keys.
13. Access
    The Company or their authorised representative will be allowed access to the Apartment at any reasonable time during the booking.
14. Bedding Arrangements
    The Guest must ensure that the bedding supplied in the Apartment is suitable for the use of the Guest and his family.  Bedrooms in all cases have only a five foot double bed.  An extra bed or cot may be available free of charge, subject to a modest charge to cover the costs of the extra laundry.
15. Extending Stays
    The Guest should note when reserving the Apartment for a specific period that it may not automatically be available for a further period as it may be pre-booked for another Guest.  If an extension is required, the Guest should contact the Company as early as possible and the Company will use reasonable endeavours to secure an extension or to find another Apartment for the Guest to move to at the end of his original stay but this will not be guaranteed.
16. VAT
    All payments quoted are exclusive of Value Added Tax (“VAT”) and the guest will be required to pay VAT (where chargeable) at the prevailing rate.
17. Headings
    These Conditions shall be read and construed without reference to their clause headings, which are included for convenience only.  They should be read and construed in accordance with the Laws of England.  No tenancy of the Apartment is deemed to be granted or shall arise under these Booking Conditions.